About us

Who We Are 


 

Our family have been trading online since 2013. We started delivering locally from our Facebook page & also worked from Bury market.

 In 2016 we changed our name to The Sweet Cellar , continued to work from home delivering locally then in 2019 we opened our shop! 


 

You can get in touch with us by email at thesweetcellar@hotmail.com


 

Our business address is: 

The Sweet Cellar

Unit 101 Bradley fold trading estate

Radcliffe moor Rd

Bolton 

BL2 6RT


 


 


How Do I Use Your site? 


 

Shopping at The Sweet Cellar is really easy. As you look through our store you can click to add items to your basket. When you've finished shopping you simply proceed to the checkout where we will take the details we need from you to process your order. Once you have successfully placed your order you will receive an order confirmation email from us – this is sent immediately. When your order leaves, you will receive a dispatch confirmation email.


 

​If you experience any difficulties using the site, whether you're buying or just looking, please do let us know and we will look into it.


 


How will my Items be Dispatched?

Delivery charges are at cost price or cheaper, ensuring you get maximum value for money. For full details of our delivery rates see our delivery information page

As per the dispatch email we send customers when their order leaves us, we strongly recommend that you follow up within 7 working days (UK orders only) if your order hasn't been received. Please refer to your dispatch email for full details on how to do this.


When packaging our products we make every attempt to ensure that they will arrive in pristine condition by packaging them well. If any of your products are broken/damaged and cannot be used, notify us within seven working days of receipt. 


We recycle packaging as much as possible


 

Out of Stock 

If your product is temporarily out of stock, we will let you know how long it will be before it's available with the option to choose an alternative or cancel your order. If you want to wait for your chosen item, then we will hold your order until it can be sent in its entirety.


 

Allergy Information 

All ingredients are listed in the individual products descriptions. Due to the wide range of products we stock, imported from around the world, we cannot guarantee that our products are free of nuts or nut traces.