Frequently asked questions

Do you have a shop I can visit? 

Yes we do. However please get in touch for our opening times due to local lockdowns with COVID 19 we are not open every day.

How much is delivery?

Delivery is £3.99 no matter how much you order.

Can I collect my order?

Yes! Add to your basket & at check out you can opt to collect. 

You will be sent an email as soon as your order is ready for collection. 

How long does it take for my order to be ready for collection?

With the current situation we do our very best to have your order ready for collection within 3-5 working days. As soon as its ready we will email you with all the information you need to collect.

How long does delivery take?

Your order will be with you between 5-7 working days from dispatch. We will send you an email as soon as we have posted.

Do you have Nut/dairy free/ Gluten free sweets?

Some of our sweets we weigh & package ourselves so we CAN NOT guarantee dairy/ Gluten/nut free as we use the same area to package all sweets. 

It is very important that you message us if you are unsure of  the ingredients in any product we are more than happy to help. 

Are you on Social media?

Yes! We would love to see you over on our Facebook or Instagram! Even better tag us in your sweetie photos we would love to share them on our pages. 

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How do I contact you if I have a question?

You can email us - thesweetcellar@hotmail.com

Is there a minimum spend?

No you can order as much as you like postage costs will stay the same. 

 Do you think Carole Baskin  killed her husband?

Yes.  Do you ? 

I cant find the sweets I'm looking for.

You can email us - thesweetcellar@hotmail.com if you would like us to stock something. We will do our very best to get it. 

Do you stock Burton potato puffs?

No . As much as we would love to have these they are no longer made. We pray to the snack gods every night. 

Are you there? ? ??? ? 

We are not around much on Mondays & Tuesdays so no messages will be answered on these days not even if you send a million ? ? ?? ?

All emails & social media messages will be answered asap. 

How long will my sweets last?

Every week we have a fresh delivery of almost every single sweet we stock. Most dates are 12 months + but we would say to eat within 4 weeks.

Have you taste tested every sweet?

No. Although we try! 

I'm having a rough day . Can you help? 

Absolutely. Our social media inbox, emails are always open if you want to chat , have a rant or let off some steam. What ever the issue we are here! A problem shared is a problem halved please reach out if you need help with your mental health.

thesweetcellar@hotmail.com 

or 

Where are you located?

We are at Bradley House. Unit 101. Radcliffe moor Rd . Bolton. BL2  6RT .

The Sweet Cellar

Unit 101 Bradley house 

Radcliffe moor Rd 

BL2 6RT 

Please check for COVID 19 updates on our opening times.

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