Who We Are 

The Sweet Cellar has been trading online since 2013. Delivering locally from our facebook page

You can get in touch with us by email at thesweetcellar@hotmail.com

 

Our business address is: 
The Sweet Cellar

Unit 101 Bradley fold trading estate

Radcliffe moor rd

Bolton 

BL2 6RT

 

We work Monday to Friday(working days only) from 10am till 6pm


 How Do I Use Your site? 

Shopping at The Sweet Cellar is really easy. As you look through our store you can click to add items to your basket. When you've finished shopping you simply proceed to the checkout where we will take the details we need from you to process your order. Once you have successfully placed your order you will receive an order confirmation email from us – this is sent immediately. When your order leaves, you will receive a dispatch confirmation email.

Orders placed before 1pm Mon-Fri (working days only) are dispatched the same day.

If you experience any difficulties using the site, whether you're buying or just looking, please do let us know and we will look into it.

 

How will my Items be Dispatched?
Delivery charges are at cost price or cheaper, ensuring you get maximum value for money. For full details of our delivery rates see our delivery information page

Our products show an approximate weight for the total package. This is a guide only to help our customers keep track of the delivery charge. This is not the exact weight of goods you will receive. Exact quantities and weights for an individual item are shown in each product description so you know exactly what you will get.

As per the dispatch email we send customers when their order leaves us, we strongly recommend that you follow up within 3 working days (UK orders only) if your order hasn't been received. Please refer to your dispatch email for full details on how to do this.

When packaging our products we make every attempt to ensure that they will arrive in pristine condition by packaging them well. If any of your products are broken/damaged and cannot be used, notify us within seven working days of receipt. 

 

How do I Store My Sweets?
Upon receipt, to ensure your purchases remain in the very best condition, we strongly recommend that you follow the specific storage instructions for each individual product and consume within the best before date.


Out of Stock 
If your product is temporarily out of stock, we will let you know how long it will be before it's available with the option to choose an alternative or cancel your order. If you want to wait for your chosen item, then we will hold your order until it can be sent in its entirety.


Allergy Information 
All ingredients are listed in the individual products descriptions. Due to the wide range of products we stock, imported from around the world, we cannot guarantee that our products are free of nuts or nut traces.

 

 

VAT

All prices include VAT at the current rate of 20%.